Last Updated: May 31, 2021
USER DATA DELETION REQUEST POLICY
Last Updated: July 1, 2023
"User", "User Account", "Customer", "Customer Account", "App User", "App User Account" and "App Account" data are one in the same and therefore will be referred to as "Your Account" or "Personal Data" from this point forward.
Sora - Clarksville may or may not have an online ordering App available from the Apple App Store or Google Play Store. If an App is available it is named here: Sora - Clarksville (or you will see a blank space, meaning there is no App for this account)
HOW TO MAKE CHANGES TO YOUR ACCOUNT AND PERSONAL DATA
If you maintain an account and would at any time like to review, change or delete the information in your account, you can do so directly by logging into your account and updating your settings. If you are unable to update or obtain information directly through your account, we will review, change or delete your personal data upon your request, if you send us a request with a description of the basis for your request; however, we may first restrict processing of your data as permitted under applicable law in order to assess your request prior to any deletion of data. With your request, please include the email you used to place an order, your full name and your order number, if available. Please direct all requests related to your information to firstname.lastname@example.org.
TYPES OF INFORMATION WE COLLECT & HOW WE COLLECT IT
We, along with any third-party companies or individuals with whom we work, may collect information directly and voluntarily from you when you use the Service or contact us directly. We may collect personal information and non-personal Information, depending on how you use the Service and what information you provide to us.
Personal Information. Personal Information is generally any information that can be used to identify you individually, either by itself or in conjunction with other information.
Personal Information we collect may include, without limitation:
• Contact Information, such as your name, phone number, email address, postal address and phone number;
• Account credentials, such as username, password, and similar security information used for authentication and account access;
• Payment data, financial information and billing preferences if you make purchases through the Service (whether as a Restaurant or Restaurant Customer), such as credit card number, security code, and expiration date;
o Payment data may be stored by our payment processors or systems providers, which include but are not limited to, Braintree Payments, Stripe, Authorize.Net, PayPal, Quantum, Square, WorldPay / Vantiv / Mercury Payments, and Spreedly, and you should review each of their privacy policies and contact each payment processor directly to respond to your questions.
• Online identifiers, such as your Internet Protocol (“IP address”), or other device information, when that information is linked to other personal Information or non-personal Information that allows that individual to be identified;
• Demographic or location information, when that information is linked to other personal information or non-personal Information that allows an individual to be identified.
How We Collect Personal Information. We collect personal information described above when you register to use the Service and create an account; place an order to be processed by us and/or a Restaurant who uses the Service to process their customer orders; provide it to us in connection with any transaction related to your use of the Service; email us or send a message through the electronic forms provided on the Site or App; enter a promotion sponsored by us; report a problem with our Service; or respond to polls or surveys distributed for research purposes.
OUR DATA RETENTION PRACTICES
In general, we will only retain personal information for as long as you are using the Service or as otherwise needed to provide you the Service or complete other purposes described in this Policy. We may also retain and use your Personal Information as necessary to satisfy any legal requirements, including enforcing our rights and agreements and resolving disputes. We will try to delete your information promptly consistent with these data retention practices. However, there might be some technical delay involved in deleting information from our servers, and backed-up versions might still exist after deletion. In addition, we do not delete any data that has been rendered completely anonymous or maintained in de-identified, aggregated form with data of other users (such as usage trend reports).
To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
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Sora - Clarksville
110 Dunbar Cave Rd.
Clarksville, TN 37043